Environmentally mindful splendor model Lush says people are even far more mindful about procuring sustainably amid Covid-19. The retailer explains how it is taken its in-retail store experience to e-commerce platforms in APAC.
Inspite of shop closers and disruptions to provide chains globally, Nafees Khundker is happy that sustainable natural beauty manufacturer Lush has not experienced to compromise on the sourcing of its ingredients.
“All our solutions are vegetarian (with shut to 90% remaining vegan) and we actively fight from animal testing and have been continually operating with grassroots corporations in Singapore aiding with the atmosphere, animal safety and human legal rights,” he tells The Drum.
Although the business enterprise, like lots of some others, has been influenced by shop closures, secure distancing actions in community and global travel limits, Khundker, the director of Lush Singapore, says the brand name is still committed to use substances from sustainable resources and offering merchandise with as little packaging as feasible.
In the absence of vacationers among the Singapore’s shopping arcades, Lush has been concentrating on nearby consumers and increasing its digital transformation journey. The manufacturer has been in Singapore since 2011.
It is working on educating persons about its moral criteria and its assure, as Khundker places it, to give again a lot more than it takes from modern society and the ecosystem.
“We have been concentrating extra on digital and virtual demonstrations and consultations for prospects considering the fact that the circuit breaker days. We have also been positioning far more sources on our online product sales which have noticed large growth given that March 2020,” Khundker states.
“To give a raise to our on the web profits, we have also set up on-line Lush outlets in Zalora, Shopee and eCapitaMall. To further more recognition, we have partnered with accommodations this kind of as Fairmont Singapore, and corporates to maximise further income opportunities.”
While Christmas and other seasonal holidays are normally major business enterprise for Lush, it is taking a distinct approach for the start of its festive range this calendar year – finding back again to where the brand commenced – the bathtub.
“We resolved on the ’Long Lush Washaway 2020’ staycation – an possibility to bring Singapore media and influencers alongside one another (as shut as we could) to showcase our Christmas selection,” he clarifies.
“The primary celebration – a synchronised washaway – was an prospect for the visitors to mirror on the yr, give it the recognition it justifies and then consciously clean it away with superior intentions for a greater, brighter 2021.”
He carries on: “Guests tuned in digitally from the comfort and ease of their personal bathtub and listened to a meditative narrative which guided friends to replicate, loosen up and enjoy their instant of peace. The 20-minute reflective session was streamed on Instagram are living through our Lush channel for buyers to knowledge at the same time.”
What about Khundker’s individual reflections? He suggests the impact of technologies and e-commerce has considerably accelerated considering that the onset of Covid-19. Lush has found a surge in on the internet revenue, but thinks it is set to continue to be in malls and purchasing centres.
“There will always be a need for human connection and the client working experience, which will bring consumers to the malls. Store quantities may perhaps decrease, but there will however be shoppers in malls,” he predicts.
